Elevate Your Workflow with Hollat.
Your Advanced CRM & Ticket Management Solution
Unleash the potential of Hollat—an innovative solution seamlessly integrating customer relationship management (CRM) capabilities with advanced ticket management functionalities.

HollaT

offers a comprehensive ticket management software solution tailored to empower both businesses and government entities in efficiently and effectively handling their customer support requests.

Effortlessly streamline your processes, expertly
prioritize cases, and deliver unparalleled customer
experiences with Hollat's versatile platform.

Seamless Ticketing

Stay connected with your customers across various communication channels. Hollat ensures that you're always available to assist, regardless of the channel they prefer.

Smart Automation

Why spend valuable time on routine tasks? Let Hollat's smart automation handle the repetitive aspects of customer support, freeing up your team for more meaningful interactions.

Enhanced Collaboration

Equip your agents with everything they need to collaborate seamlessly and communicate effectively. Hollat promotes teamwork and enables secure interactions with customers.

Insightful Reporting

Gain a comprehensive view of your customer service efforts through insightful reporting. Measure key metrics, identify trends, and continuously improve your support strategies.

Experience Hollat  Your Gateway to Streamlined
& Effortless Daily Support!

    Clients & Partners
    Welcome to Our
    Exclusive Community

    Hollat has proudly partnered with renowned organizations in Saudi Arabia. We're excited to extend this exclusive invitation to you, as we work together to shape a brighter future right here in the Kingdom in alignment with Vision 2030

    TICKETMANAGEMENTSYSTEM

    Stay on track and task-focused with our
    user-friendly, feature-rich dashboard.

    Statuses and Priorities

    Easily differentiate and prioritize support cases using a convenient dataset that evolves as you gain more insights into your customers' needs.

    Enhance your ticket details with descriptive tags and configurable custom fields to accurately reflect the situation at hand.

    Custom Tags and Fields

    Rich Text Composer

    Craft your responses with precision using our rich text message area, allowing you to format text, insert links, share images, attachments, and even record your screen.

    Keep your workspace clutter-free and relevant with dedicated folders for archiving, marking as spam, and moving to the trash.

    Efficient Organization

    Statuses and Priorities

    Easily differentiate and prioritize support cases using a convenient dataset that evolves as you gain more insights into your customers' needs.

    Custom Tags and Fields

    Enhance your ticket details with descriptive tags and configurable custom fields to accurately reflect the situation at hand.

    Rich Text Composer

    Craft your responses with precision using our rich text message area, allowing you to format text, insert links, share images, attachments, and even record your screen.

    Efficient Organization

    Keep your workspace clutter-free and relevant with dedicated folders for archiving, marking as spam, and moving to the trash.

    ADVANCED TICKETING ANALYTICS & REPORTING
    Advanced Ticketing Analysis and Reporting Explore insightful visual reports to gain a profound understanding of individual and team performance , empowering continuous improvement .

    different reports

    Learn the whole truth about your on-the-job performance and plan a growth strategy for your team

    Weekly summary reports

    Stay up to date and get an overview of your team's achievements in a single message.

    Feedback request

    Review the collected feedback and see if you've met your goal of fulfilling the recipient's expectations.

    Report generation

    Export a handy report of different time ranges and share successes with your fellow company members.

    MULTICHANNEL SUPPORT
    Create the communication hub to be on top of things
    Keep every customer message at your fingertips by bringing multiple digital channels together in one place.

    Contact forms

    Be approachable and give your website visitors an intuitive contact form they can fill out within minutes.

    Emails

    Set up multiple email addresses so that copies of your messages go straight to one ticketing system.

    Social media channels

    Organize your daily conversations on social media channels in HelpDesk. No more switching around!

    Integrations and API

    Use our extensive API docs to build your technology stack with the IT ticket system at the very center.

    Chatbots

    Prolong the journey started with a ChatBot conversation through a ticket managed by your team.

    Live chats

    Connect LiveChat or other live chat solutions to create a manageable ticket from any real-time chat.

    Seven Key
    Features of Hollat Software
    Now that you have an understanding of the various Hollat software solutions
    available, let's delve into the essential features that define outstanding Hollat
    solutions:
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    1. Effortless Ticket Management

    Hollat software empowers customer support agents to efficiently manage tickets. Each ticket represents a customer’s inquiry or issue, allowing agents to assign, customize fields, set priorities, define status, collaborate, and attach files with ease.

    2. Seamless Email Integration

    Streamline your communications by integrating email, consolidating incoming and outgoing messages. Hollat’s email integration keeps your team organized and efficient, reducing time spent on email management.

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    3. Multi-Channel Support

    Hollat’s Omnichannel feature is its ability to handle inquiries from various channels, including call centers, emails, chats, website forms, and chatbots. Manage all these communication channels in one place, enabling swift and effective responses to customer requests.

    4. Comprehensive Ticket Tracking and Reporting

    Gain insight into your support team’s performance with ticket tracking and reporting. Monitor ticket statuses, resolutions, and closures to measure effectiveness and identify areas for improvement. Uncover trends and communication issues for prompt resolution.

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    5. User Management Simplified

    Easily manage user accounts with Hollat’s user management features. Create, edit, or delete users, set permissions, and track activity history. Ensure data security and keep your Hollat team organized with visibility into user interactions.

    6. Seamless Integration with External Systems

    Hollat seamlessly integrates with other systems, enabling data inclusion in tickets and synchronization with various applications. For instance, integrate your customer relationship management system to consolidate customer information and ensure data consistency.

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    7. Customized Workflows for Your Business:

    Tailor Hollat to your unique business needs with customizable workflows. Create specific workflows for different channels, configure automated assignment rules, and streamline ticket routing and escalation. Automate operations for exceptional customer service, such as intelligent ticket assignment and resolution prioritization. Modify workflows effortlessly without disrupting your Hollat operation

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    We've been lucky enough to work with some of the best companies in the world,
    and we'd love for you to join the list.
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    (+996) 114887771

    Get in touch with us and let's chat about your
    next project and how to reach its full potential.

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